Effective Date: June 1, 2022
Spot Pet Insurance Services, LLC a Delaware limited liability company (“Spot”, “we” or “us”) is committed to protecting the privacy of all individuals (“you” or “your”) who utilize our Offerings. “Offerings” refer to Spot Pet Insurance Services, LLC’s products, applications and services. This website (the “Site”) and the Offerings are sometimes collectively referred to as the “Services.”
1. WHAT INFORMATION DOES SPOT COLLECT FROM YOU?
Spot may collect from you: (i) Personal Information (as defined below) and (ii) Non-Personal Information (as defined below), including technical and other information. You may choose not to provide us with your Personal Information. However, choosing not to provide certain requested Personal Information may prevent you from accessing and taking advantage of the Offerings of Spot.
1.1 Personal Information
At the time you begin the quoting process, you may be asked to provide us Personal Information including:
- Identifiers such as your name, and
- Contact information such as your address, phone number, email address.
The provision of this information allows us to create an account for you. Your provision of any Personal Information is voluntary. However, if you choose not to provide the information requested, certain aspects or elements of the Services may not be available to you.
1.2 Non-Personal Information
While you are browsing the Services, we automatically log your Internet protocol (“IP”) address, certain other technical information including your browser type and connection speed and your activities while using the Services (such as the pages you visited). When you access the Services from a mobile device, we may collect anonymous information from that device, including IP address, browser type, and device type, and other usage information about your device.
2. HOW IS YOUR INFORMATION USED?
2.1 Personal Information.
Spot collects Personal Information solely for conducting its business of marketing, producing, underwriting, servicing and administering its Offerings, including, but not limited to:
- Promoting insurance and pet related products;
- Producing business through its affiliates and producers;
- Complying with the law and statutory reporting requirements;
- Responding to an inquiry from you or addressing a request submitted by you (including contacting you directly to request additional information to process your inquiry or request);
- Corresponding with you regarding the Offerings;
- Undertaking business activities that SPOT may legally undertake; and/or
- Enforcing our Terms.
2.2 Non-personal Information.
We may use any Non-Personal Information for any purposes as appropriate and subject to applicable law. For example, we may use Non-Personal Information collected to monitor visitor traffic patterns and Site usage, to improve our Offerings, or to customize your browsing experience. We may de-identify your information and use Non-Personal Information in the aggregate to create summary statistics that help us analyze Site usage trends, assess what information is of most and least importance, determine technical design specifications, arrange our Offerings in a user-friendly way, and identify system performance or problem areas.
3. WHEN DO WE SHARE YOUR PERSONAL INFORMATION?
We share Personal Information only with our affiliates, service providers, third parties, and governmental agencies, or as otherwise described below (subject to restrictions and limitations imposed by applicable laws, including Title V of the Gramm-Leach-Bliley Act (the “GLBA”)):
3.1 Affiliates, Service Providers, and other Third Parties.
We share your Personal Information with our affiliates, service providers, and other third parties who will provide you with the products, services, and offerings you requested. These affiliates, service providers, and other third parties may also use your Identifiers and Contact information to contact you about their products, services or other offerings that may be of interest to you.
3.2 Professional Advisors.
We may share your Personal Information with our auditors, lawyers or other professional advisors so they can support our business. Like the other service providers, these professional advisors are bound by contractual obligations to keep Personal Information confidential and use it only for the purposes for which we disclose it to them.
3.3 As required or appropriate by Law.
We will disclose your Personal Information as necessary or appropriate, including to providing information as required by law, regulation, subpoena, court order, legal process or government request; to enforce our Terms, including investigations of potential violations thereof; to detect, prevent or otherwise address fraud, security or technical issues; when we believe in good faith that disclosure is necessary to protect your safety or the safety of others; to protect our rights, to investigate fraud, or to respond to a government request.
3.4 Business Transfers.
The GLBA and applicable state laws generally prohibit any financial institution, directly or through its affiliates, from sharing non-public personal information about you with a non-affiliated third party unless the institution provides you with a notice of its privacy policies and practices, including the type of information that it collects about you and the categories of persons or entities to whom it may be disclosed. In compliance with GLBA and state privacy laws, we are providing you with this notice, which informs you of the privacy policies and practices of SPOT Pet Insurance Services, LLC.
4. YOUR PRIVACY CHOICES
4.1 Options for your Privacy.
You have the right to restrict sharing of your non-public personal information with a non-affiliated third party for any purpose that is not specifically authorized by law. You may “opt-out” of the sharing of your Personal Information with non-affiliated third parties for purposes of those third parties’ marketing of their products and services by sending a request to Reply@SPOTpetins.com.
We strive to maintain the accuracy of any Personal Information that may be collected from you and will use our commercially reasonable efforts to respond promptly to update our database when you tell us any such information in our database is not accurate. It is your responsibility to ensure that such information is accurate, complete and up to date.
You may obtain from us, by email or mail, the information in our records and/or files. If you wish to make any changes to any Personal Information you have provided to us, you may do so at any time by contacting us at Reply@SPOTpetins.com.
You may opt out of receiving communications from us and our affiliates by following the opt-out link provided in any email received from us or by emailing us at Reply@SPOTpetins.com. For text messaging campaigns, you may opt-out by sending “STOP” in response to promotional text messages. Where permissible, we may retain a copy of certain information for archival purposes, and to avoid identity theft or fraud.
4.2 Rights under law.
Depending on your state or country of residence, you may be entitled to additional rights over your Personal Information:
4.2.1 Right of Access. You may have the right to access your personal information maintained by us. Upon receipt of a verifiable request to access personal information, we will disclose and deliver, free of charge, the personal information requested.
4.2.2 Right of Deletion. You may have the right to request that we delete any personal information about you which we have collected from you. Upon receipt of a verifiable request for deletion, we will delete your personal information from our records and direct any service providers to delete your personal information from our records, within 45 days.
We will comply with your request to delete personal information unless it is necessary for us to maintain your personal information in order to:
- Complete a transaction, provide requested-for goods/services, and/or perform a contract between you and us;
- Detect security incidents;
- Comply with a legal obligation; and
- Enable our internal uses that are aligned with your expectations and your relationship with us.
4.2.3 Submission of Requests for Information. In order to make a request to access, delete, or transmit your personal information, please email Reply@SPOTpetins.com.
4.2.4 Verification. After you submit a request, we will promptly take steps to determine whether your request is a verifiable request. We will take steps to verify that you are who you say you are before honoring your request.
We will disclose and deliver the required information to you free of charge within 45 days of receiving your verifiable request. If necessary, we will extend the time period to provide the required information once by an additional 45 days and will provide you with notice of the extension within the first 45-day period. The disclosure shall cover the 12-month period preceding our receipt of the verifiable request.
As noted below, we do not knowingly collect information from or about children, including children aged 16 and under. We do not sell information of minors under 16 years of age.
4.2.5 Authorized Agent. You have the right to designate an authorized agent to submit an access or deletion request on your behalf. If you use an authorized agent to submit such a request, we will require that you:
- Provide the authorized agent written permission to act on your behalf; and
- Verify your own identity with us before we can honor the request.
4.2.6 No Discrimination. We will not discriminate against an individual because the individual exercised any of the rights described here.
6. DO NOT TRACK
Some internet browsers incorporate a “Do Not Track” feature that signals to websites you visit that you do not want to have your online activity tracked. Given that there is not a uniform way that browsers communicate the “Do Not Track” signal, our Sites do not currently interpret, respond to or alter their practices when it receives “Do Not Track” signals.
The Offerings are not permitted for children under 13, and we do not collect Personal Information from children. By using the Services, you represent that you are not under the age of 13. Any information we receive from users we believe to be under the age of 13 will be purged from our database.
8. THIRD PARTY WEBSITES
Spot may reference or provide links to third party websites. We are not responsible for the third-party websites, and you should review the privacy policies posted on such sites. Please be aware that Spot does not control, nor are we responsible for, the privacy policies or information practices of third parties or their websites.
If you provide Personal Information on SPOT’s Site, receive a quote for pet insurance, and decide to purchase the insurance, you will leave our Site and be re-directed to a different website to purchase that insurance. Your purchase of the insurance product is through a third-party website over which we have no control. We do not receive any of the information you provide on that website to purchase insurance.
Spot employs security systems to protect the information we receive from you from unauthorized disclosure. Nothing is 100% secure, so please use caution when sharing sensitive information online.
10. ACCEPTANCE OF THESE TERMS
12. USERS FROM OUTSIDE THE UNITED STATES
14. TEXTING TERMS
14.1 Consent to Text Messages
By giving Spot your consent or “Opting-In” to receiving text messages:
- You authorize Spot to use autodialer or non-autodialer technology to send text messages to the cell phone number associated with your consent (for example, the number listed on the form you completed to provide us consent to receive text message, or, if none, the number from which you sent your consent to receive text messages);
- You agree that these Texting Terms apply to the receipt of text messages;
- You confirm that you are the subscriber to the to the relevant phone number or that you are the customary user of that phone number on a family or business plan and that you are authorized to give consent for that phone number;
- You agree to let us know if you no longer are in possession of that phone number. If you do not, Spot is not responsible for any text message sent to a new user of that phone number;
- You agree that you reside in the United States.
14.2 Information Contained in Texts
After consenting to the text messages from Spot, you may receive from Spot one-time, or recurring texts, related to the following activities:
- Messages may include reminders about a Spot pet insurance quote you received;
- Messages may include requests regarding feedback regarding your either your experience in getting a quote for, or purchasing, a Spot pet insurance policy or as a Spot policy holder;
- Messages may include important information about the lapse of your policy, renewal of your policy or reactivation of your policy;
- Messages may include information about referral programs; and,
- Messages may include information regarding claims submitted under your policy.
14.3 Stopping Texts
Spot and you agree that there is only one way for us to stop text messages from Spot and that is to reply STOP to any text you receive from Spot. While that STOP will stop further text messages relating to the information above, the STOP may generate a confirmation text regarding your request to stop receiving text messages.
If you have enrolled your phone number multiple times with Spot for different types of text message information, a STOP for each program may be required to completely stop receiving each type of text messages from Spot. For instance, if you elected to receive information regarding topics related to claims or customer service, you will need to provide a separate STOP for that information.
You agree that all disputes arising out of the Texting Terms will be handled in accordance with Section 5 of Spot’s Terms and Conditions.
Spot Pet Insurance Services, LLC
303 Banyan Blvd, Suite 101
West Palm Beach, FL 33401